Hi there, we’re MyEdSpace Ltd and this is our privacy notice for you and your parents to read so you can see what we do with your information on our website and our platform.
When you use our platform, just make sure you only give us information that you need to, don’t upload any other information about you or anyone else that might not be relevant (this might include any personal information such as information about your health or someone else’s health).
We are responsible for how your information is used on our website and on our platform, so if you want to get in touch with us for any reason about this, you can contact us by email or you can write to us:
MyEdSpace
[email protected]
71-75 Shelton Street WC2H 9JQ
07897 016999
We have nominated a Data Protection Officer, who can be contacted on [email protected].
This privacy notice is only for our website and platform. If you click on any links on our website to another website, you will need to check their privacy notice to find out what they do with your information.
You will be using our platform to complete courses and receive instruction to help you at school and in exams. This privacy notice tells you how we collect and use the information we hold about you.
The information we receive from you or collect about you.
When you use our website and our platform you will give us the following information:
• your name, email address, postcode and your username and password;
• Your parent or guardian's email address; provided by your parent or guardian when they set up your account.";
• information about your schoolwork, including responses to homework assignments;
• messages you send to mentors through the services;
• questions you type into our Study Aid feature, if you choose to use it. These are sent to our AI system to generate an educational answer for you
• details of what you might want to study in the future; and
• If you contact us with a question or request, we collect the information in your message and any contact information you provide.
We will also receive payment card details, a billing name and billing address for the person who pays for your access to our website and platform (who will usually be your parent or guardian).
We will collect information about when and how you use the website and the platform, such as the pages you visit and any links you access and information about where you are in the country. We will also receive other technical information, such as IP address or device identifier, the type of device you use and network information.
You may provide us with health information such as any educational needs or illness. We will only collect this kind of information if you or your parent choose to give it to us. It helps us support you better, and you can ask us to delete it at any time.
Personalisation. At the moment, the only AI personalisation on our platform is the Study Aid. If you choose to use it, it tailors its answers to the question you ask and your level of study. It does not build a profile of you or decide what content you see. We may add new AI tools that personalise your learning in the future. If we do, they will always work the same way: they will be switched off until you or your parent or guardian choose to turn them on, we will explain what they do and what information they use before you first use them, and you or your parent can turn them off again at any time. You can read how the Study Aid works in "The Study Aid" section below.
The Study Aid
We have a feature called the Study Aid, which lets you ask questions about the subjects you are studying and get educational answers. It is an AI chatbot; a computer programme that generates responses. It is not a human, and every response it gives you will be labelled "AI generated" so you always know.
The Study Aid is an opt-in feature, so you will be asked to agree before you can use it for the first time.
What happens when you use the Study Aid?
When you type a question into the Study Aid:
Your question is given a random ID code (not your name) before it is sent anywhere
Any personal information that appears in your question (like your name) is automatically removed or replaced before the AI processes it or it is stored in our logs
Your question is sent securely to an AI service called Claude, which is operated by Anthropic. Claude reads your question and writes an answer. Anthropic processes this on our behalf using Amazon Web Services (AWS) in the United Kingdom. Anthropic does not use your questions to train its AI models
Your question and the AI's answer are saved in our system so that you can look back at your previous conversations. We keep this for a maximum of two academic years from when it was collected, and delete it by 31 July at the end of that second year.
A separate record of the conversation is also kept in a logging system called Langfuse, which is based in the EU, for safety and security monitoring. We keep this for the same period
Daily limit: The number of messages you can send is limited depending on your tier.
The Study Aid is not a teacher. It is a study aid to help you alongside your lessons. It can make mistakes, so always check important information with your teacher.
What if I say something that worries us?
We have automatic systems that check Study Aid conversations for signs that you might be struggling or in distress. If our system detects something concerning, it will not show you a normal AI response; instead it will show you details of support services (such as Childline and the Samaritans) and may alert a member of our welfare team. A trained member of staff will review the conversation. They may contact your parent or guardian, or in serious cases may share information with external safeguarding authorities such as children's services or the police. We only share information outside MyEdSpace where we believe it is necessary to keep you or someone else safe. Records of any safeguarding concern are kept until you are at least 25 years old, as required by law.
Feedback
There is a thumbs up / thumbs down button on every Study Aid response. If you tap thumbs down, this is flagged to our team so we can check the response and improve the service.
Can I delete my Study Aid conversations?
Yes. You can ask us to delete your Study Aid conversation history at any time by contacting us at [email protected].
Service Improvement. We might also anonymise your data and use this to help us improve our website, platform and the service we provide (including through using our AI tools to help provide better personalised learning experience to others).
We use cookies to get some of this information. Cookies are small files of data that operate on our website. If you would like more information about these, you can look at our Cookie Notice https://myedspace.co.uk/cookies-notice.
Research
We use information about how you use our platform to help us understand whether our teaching is working. Here is how:
Anonymised data (active now). We remove your name and personal details before using your data for research. Nobody can identify you from this.
Your exam results (active now). If your parent or guardian agrees, you can share your exam results with us. We use these to understand how our students are doing and improve our lessons. We never publish individual results; only overall summaries.
University research partnerships (active now). With your parent or guardian's permission, we may work with approved university researchers. They may match your details against national school records inside a secure government computer system. They cannot take personal information out of that system, and only overall findings come back to us.
Government records; direct access (future only). Once our service is large enough, we may apply for government approval to access national school records directly, inside the same secure system. We would need official approval first and would tell your parent or guardian before doing so, giving them the right to say no.
How and why we use your information.
We use the information we have listed in the section above:
• when we have asked you, and you or your parent or guardian have agreed; or
• where we think it is fair for us to use it (this might be where we have legitimate reasons to use your information for purposes related to our activities, provided that we have balanced our reasons against appropriate safeguards for your information, for example for improving our products and services); or for research.
We will also use your parent or guardian’s details to manage your account and take payment, and we have a contract with them to do so.
There may be other circumstances where we use your information, for example where we are legally required to disclose it in response to any official court or law enforcement order.
We use your information to:
• To provide our services to you;
• personalise our content and services so this is as helpful as possible;
• help you use our website and our platform securely and send information to you so that you can use the platform;
• work out who uses our website and platform so that we can improve it;
• make suggestions to you about what you might like to see and what might interest you;
• for research purposes;
• to reply to any questions you might have and to obtain your views; and
• make sure that we run our website and platform properly and lawfully.
Sharing your information
We share your information with:
• other companies who help us run our business and operate our website and our platform;
• companies who help us run surveys about your use of our platform;
• the police and other law enforcement agencies, where we are required to do so; and
• people who may wish to invest in or buy our business.
• AI service providers who help us run the Study Aid: Anthropic (via Amazon Web Services in the UK) processes your questions to generate educational responses, and Langfuse (EU) stores conversation logs for safety monitoring. Neither provider uses your data to train AI models or for any purpose other than providing these services to us.
• Approved university researchers, where your parent or guardian has consented. We share only your name, date of birth, and postcode for matching purposes inside a secure government system. Only overall findings come back to us; never individual results.
• The ONS and Department for Education, where we have government approval to access school records directly. This only happens inside a secure system and only summary findings return to us. Your parent or guardian will always be told before we do this.
• We may also use exam results you or your parent or guardian have chosen to share with us. Names are always removed before results appear in any research.
• Your messages with mentors are also shared with those mentors, and responses to coursework and homework are shared with teachers providing the relevant course.
• Advertising. We do not show you advertising based on your behaviour or interests while you use our platform, and we never share your information with advertising companies to target ads at you.
Where we keep your information
We keep most of your information for a maximum of two academic years from when it was collected, and delete it by 31 July at the end of that second year. Some information is kept for longer, for example account and payment records that we need for legal reasons, and the details are in our main Privacy Notice. If you have used the Study Aid and a safeguarding concern was recorded, that record is kept until you are at least 25 years old, as required under child safeguarding law. If you would like to know more about how long we keep your data, please contact us at [email protected].
If we need to transfer your personal data outside of the UK, we make sure that there are rules and safeguards in place to protect your data.
Your rights
You have rights to your information that you can use most of the time. Your rights are:
• to find out what information we hold about you and to get a copy of that information;
• to ask us to delete your information, to correct it if it is wrong, to transfer it, or to ask us to stop doing anything with the information we hold about you (including, for example, the Study Aid);
• to ask us not to send things to you, or change your mind if you have agreed for us to do anything with your information (e.g. sending you our newsletters); and
• to make a complaint to the office that protects these rights in the UK, which is called the Information
Commissioner’s Office (www.ico.org.uk).
• to ask us to delete your Study Aid conversation history specifically; you can do this separately from deleting your whole account
If you decide you want to use any of the rights listed above, you can contact us (see below). If any limitations to your rights apply, we will explain these to you.
71-75 Shelton Street WC2H 9JQ
Parent and Guardian Rights
Parents and guardians can refuse to permit us to collect further personal information from their child, and can request that we delete the personal information we have collected from their child.
Parents and guardians can also request to review the personal information collected from their child.
Parents and guardians can also ask us to turn off access to the Study Aid for their child, or to delete their child's Study Aid conversation history, by contacting us at [email protected].
To exercise these rights, parents and guardians may contact us at
Updating this privacy notice
We might update this privacy notice from time to time. When we do, we will let you know by posting the details of any changes on our website.