This page explains what information we collect about you when you use the MyEdSpace website and platform, what we do with it, and who we share it with. When we say “we” or “us,” we mean MyEdSpace Ltd — the company behind your courses and lessons. We are responsible for how your information is used on our website and platform.
There is also a longer version of this notice written for your parent or guardian. This one is just for you, so we have kept it as simple as we can.
Who we are and how to contact us. MyEdSpace is run by MyEdSpace Ltd. Our address is 71-75 Shelton Street WC2H 9JQ
If you have any questions about this notice or about your information, you can email us at [email protected], call us on 07897 016999, or write to us at the address above.
One important rule before we start: only give us the information you need to provide for your learning. Please don’t type in or upload private things about yourself, your family, or your friends that have nothing to do with your schoolwork — especially private things like information about your health or someone else’s health.
Before you could start using MyEdSpace, your parent or guardian had to sign you up and give their permission. UK data protection law says that because you’re under 13, a parent or guardian has to agree before an online service like ours can use your information in this way. There are also special rules from the ICO — the UK’s data watchdog — called the Children’s Code, which makes sure online services look after children’s information properly.
If you think you’re using MyEdSpace and your parent doesn’t know about it, please tell them — or email us at [email protected].
Your account. Your name, email address, postcode, school year, and your username and password. We also get your parent or guardian’s email address — they give us that when they set up your account.
Payment details — from the person who pays. Whoever pays for your access (usually your parent or guardian) gives us their payment card details, billing name, and billing address. We don’t collect these from you.
Your work. Your homework and coursework answers, and messages between you and your teachers and mentors.
Your plans. Details of what you might want to study in the future.
Messages you send us. If you write to us with a question, we keep your message and how to reply to you.
Contact forms. If you fill in a form (like booking a call or finding a course), we ask things like your parent’s name, email, and phone number, your school year, the subjects you take at school, and what you need help with.
Your Study Aid chats. The questions you ask our Study Aid and the answers it gives, plus how many messages you send. More on the Study Aid below!
Where you are (roughly). Your device’s internet address (called an IP address) gives us a rough idea of where you are in the country — like your town, not your house.
Your device. What kind of computer or tablet you use, its IP address or device identifier, which web browser you have, and network information.
How you use MyEdSpace. Which pages you look at, which links you click, when you visit, and reports if something crashes. We use cookies to collect some of this — cookies are small files of data that work on our website. You can read more in our Cookie Notice at https://MyEdSpace.co.uk/cookies-notice.
Health and learning needs — only if you choose. You or your parent might tell us about an illness or any special educational needs. We only collect this if you choose to share it, we use it to support you better, and you can ask us to delete it at any time.
Test scores — only if your parent agrees. If your parent says yes, you can share your test and exam results with us. We use them for research, to understand how students are doing and make our lessons better.
Run your lessons, provide our services, and make MyEdSpace work properly — and make it better.
Keep your account secure and send you the information you need to use the platform.
Personalise what you see so it’s as helpful as possible, and make suggestions about what might interest you.
Improve how our AI tools work — for example, by improving the instructions we give the AI. We never use your personal information to train the AI models themselves.
Understand how students use MyEdSpace and build new features.
Answer your questions, ask for your views, and send you updates and text messages.
Do research — see the Research section below.
Make anonymous statistics — numbers with no names attached — to improve our website, platform, and services.
Spot cheating, fraud, or anything unsafe, and deal with it.
Run MyEdSpace properly and follow the law when we have to.
The law lets us use your information when you or your parent have agreed, when it’s fair for us to do so for running and improving MyEdSpace (with proper safeguards for you), or when the law requires it. We also use your parent or guardian’s details to manage your account and take payment — we have a contract with them for that.
At the moment, the only AI personalisation on our platform is the Study Aid. If you choose to use it, it tailors its answers to the question you ask and your level of study. It does not build a profile of you or decide what content you see.
We may add new AI tools that personalise your learning in the future. If we do, they will always work the same way: they will be switched off until you or your parent or guardian choose to turn them on, we will explain what they do and what information they use before you first use them, and you or your parent can turn them off again at any time.
Companies that help us. Some companies do jobs for us behind the scenes to keep MyEdSpace running, including companies that help us run surveys about your use of the platform.
AI companies. Our Study Aid is powered by an AI company called Anthropic (its AI is called Claude), which does its work on Amazon Web Services computers in the United Kingdom. A company called Langfuse, in Europe, stores copies of Study Aid chats so we can check everything stays safe. Neither company is allowed to use your information to train its AI, or for anything except providing these services to us.
Your teachers and mentors. Teachers see your homework and coursework answers for their course, and mentors see the messages you send them.
University researchers — only if your parent agrees. They study how students learn, to help make lessons better. See the Research section below for how this works.
The police or courts, if we have to. Sometimes the law makes us share information, or we share it to keep you or someone else safe.
People who might invest in or buy our business. If another company invests in or buys MyEdSpace one day, your information would go with it — but the promises in this notice would still apply.
Three promises: we never sell your information, we never show you ads based on your behaviour or interests (and never share your information with advertising companies to target ads at you), and we never make your information public.
The Study Aid lets you ask questions about your subjects and get helpful answers. It’s an AI chatbot — a computer program, not a person. Every answer it gives you is labelled “AI generated” to remind you of that.
The Study Aid is an opt-in feature — that means it’s switched off until you’re asked to agree before using it for the first time.
Here’s what happens when you type a question:
Your question gets a random ID code instead of your name before it goes anywhere.
A computer program swaps out contact and identity details — things like phone numbers, email addresses, home addresses, and birthdays — replacing them with placeholders before your question is processed or stored in our logs.
But be careful: other things you type — including names — are NOT removed. So don’t type private stuff into the Study Aid.
Your question is then sent securely to Claude, the AI run by Anthropic, which reads it and writes an answer. Anthropic is not allowed to use your chats to train its AI.
Your question and the answer are saved so you can look back at your previous conversations. We keep your chats for a maximum of two academic years, then delete them by 31 July at the end of the second year. A safety copy is kept for the same time in Langfuse, in Europe.
Starting in the 2026/27 school year, you’ll also be able to send photos (like a picture of your handwritten work) and documents to the Study Aid and as homework answers.
How many messages you can send each day depends on the plan your family has chosen.
Remember: the Study Aid is not a teacher. It’s there to help alongside your lessons, and it can make mistakes — so always check important things with your teacher.
If your family has a Pro subscription and you need more help than the Study Aid can give you, you can ask for your conversation to be passed to a real person — an academic mentor. All our mentors are carefully checked (vetted) by us before they can talk to students.
Here's how it works: you stay right where you are, in your Study Aid chat, and the mentor's replies appear there. The mentor reads and answers using a separate messaging tool called Crisp, made by another company that works for us. You'll have one mentor for each conversation, and you can send each other text and pictures. The mentor might not reply straight away — they're a real person, not a chatbot, so their answers can take a little while.
If you use Mentor Chat, the mentor will see your name, your conversation, and anything you send them — so, just like everywhere else on MyEdSpace, only share what you need to for your learning, in your messages and in your pictures.
We have automatic systems that check Study Aid chats for signs that someone might be upset, struggling, or in danger. If the system spots something worrying, the Study Aid won’t give you a normal AI answer — instead, it will show you places you can get help, like Childline (you can call them free on 0800 1111) and the Samaritans (call 116 123), and it may alert a member of our welfare team.
A trained member of our team will review the chat. They might talk to your parent or guardian. In really serious situations, they might share information with people whose job is to keep children safe — like children’s services or the police. We only share information outside MyEdSpace when we believe it’s needed to keep you or someone else safe.
If a safeguarding concern is recorded, we keep a record of it until you are at least 25 years old — that’s something child safeguarding law requires.
Every Study Aid answer has a thumbs up and thumbs down button. Use them to tell us if an answer was helpful! If you tap thumbs down, our team is alerted so they can check the response. We look at your feedback (and the chat it came from) to make the Study Aid better — but we never use it to train the AI models themselves.
Some of your homework and assessment answers (the ones where you write your answer in your own words) are marked by AI. The AI gives you a mark and some written feedback to help you understand what you did well and what to work on. Just like the Study Aid, these marks and comments are labelled "AI generated," and the AI can make mistakes — so if a mark or comment seems wrong, tell your teacher and they can look at it.
From time to time we email your parent a report about how you’re doing: the lessons you attended, the homework you finished, your scores, and the topics you covered. It also includes a short summary written by AI (labelled “AI generated”). AI summaries can contain mistakes, and your parent knows that.
We use information about how students use our platform to understand whether our teaching is working. Here’s how:
Anonymous data (happening now). We remove your name and personal details before using your data for research. Nobody can identify you from it.
Your exam results (happening now). If your parent or guardian agrees, you can share your exam results with us. We use them to understand how our students are doing and improve our lessons. We never publish anyone’s individual results — only overall summaries, with names always removed first.
University research partnerships (happening now). With your parent or guardian’s permission, we may work with approved university researchers. They may match your name, date of birth, and postcode against national school records inside a secure government computer system. They can’t take personal information out of that system — only overall findings come back to us, never individual results.
Government records (future only). One day, if our service is big enough, we may ask for government approval to look at national school records directly — held by the ONS and the Department for Education — inside the same secure system. We would need official approval first, and we would always tell your parent or guardian before doing it, so they can say no.
Only as long as we need it. Most of your information is kept for a maximum of two academic years, then deleted by 31 July at the end of the second year. Some information is kept longer — for example, account and payment records we need for legal reasons (the details are in the privacy notice for your parent), and safeguarding records, which are kept until you are at least 25.
If we ever need to send your information outside the UK — like the Study Aid safety copies stored in Europe — we make sure there are rules and safeguards in place to keep it protected. You can ask us about this at [email protected].
Under UK data protection law, you have rights over your own information — and your parent or guardian can help you use them. You (or your parent for you) can:
Find out what information we hold about you and get a copy of it.
Ask us to fix anything that’s wrong.
Ask us to delete your information — all of it, or just part of it. You can ask us to delete your Study Aid chat history on its own, without deleting your whole account.
Ask us to transfer your information, or to stop doing things with it (including the Study Aid).
Ask us not to send you things (like newsletters), or change your mind about anything you agreed to.
Your parent or guardian can also: refuse to let us collect more information from you, ask to see the information we’ve collected from you, ask us to delete it, and turn off the Study Aid for you at any time.
For any of these, email us at [email protected]. If any limits to your rights apply, we’ll explain them to you. And if we can’t sort out a problem and you or your parent are still unhappy, you can complain to the office that protects these rights in the UK — the Information Commissioner’s Office (ICO) — at www.ico.org.uk.
This notice is only for our website and platform. Sometimes MyEdSpace has links to other websites — those sites have their own rules, so this notice doesn’t cover them. If you click a link and leave MyEdSpace, ask your parent to check that site’s privacy notice with you.
We might update this notice from time to time. When we do, we’ll post the new version and details of the changes on our website. Where the law says we must, we’ll tell your parent directly.
Ask a parent, a teacher, or write to us:
MyEdSpace Ltd — [email protected]