Copyright © MyEdSpace Limited 2025.
Registered company in England and Wales (number: 13805946).

FAQ

Your Frequently Asked Questions, Answered

General FAQs

What subjects do you offer?

Here is the full list of courses we offer:

  • Year 5: Maths, Science, English, 11+

  • Year 6: Maths, Science, English

  • Year 7: Maths, Science, English

  • Year 8: Maths, Science, English

  • Year 9: Maths, Science, English

  • Year 10: Maths, Biology, Chemistry, Physics, English

  • Year 11: Maths, Biology, Chemistry, Physics, English

  • Year 12: Maths, Biology, Chemistry, Physics, English Literature

  • Year 13: Maths, Biology, Chemistry, Physics, English Literature

All courses start in early September 2025.

*All GCSE Year 11 science courses are available for either Combined or Triple, and we have separate Higher and Foundation classes.

Contact us for the curriculum and any other details about the course you are interested in.


How can I check your credibility?

In 2024, 58% of our students achieved grades 7-9 - more than double the national average! Our teachers have extensive experience working as examiners. So, we are confident that you will achieve great results following our learning process!

We are an officially registered company and have taught more than 13,000 students. Our platform has received over 1,700 Trustpilot reviews with an average rating of 4.8 out of 5.


Do you run courses at other times of the year?

From September, we will be running amazing courses in Maths, English, and all three sciences.

We are also running a Summer School to get your child ahead before September!


Are there any special requirements for enrolling?

There are no special prerequisites for enrolling in MyEdSpace Courses. In general, you only need to have a reliable internet connection and a device to access our learning platform.


What's your success rate?

In the 2023/24 academic year 58% of students on our courses achieved grades 7-9 — over double the national average of 27%, so we're confident that the course will help your child get ahead!


Can I speak directly to the teachers?

Unfortunately, the teachers don't have the capacity to speak with every potential student. They spend their time organising the course, filming content, and doing livestreams.

But they don't act alone. We are MyEdSpace, a London-based online educational company officially registered in England and Wales. Our customer experience team is more than qualified to address any questions you may have regarding the course and material. Please feel free to contact them here.

Course FAQs

How do the courses work?

The course, which includes the lessons, workbooks, homework, and video solutions, is accessed via the MyEdSpace learning platform. On the platform, students will be able to find lesson links to the new lessons as well as recordings of previous ones. Unlike other tutoring, learning doesn't stop after the lesson is over!

Each student in our Pro courses is paired with a personal mentor so they have outside lesson support. Your child can text their mentor if they're struggling with the course or their schoolwork and receive quick and helpful answers.


How does mentor support work?

All our mentors are students who received top A-level grades and go to the best UK universities such as Cambridge, Imperial etc. Being close in age means students feel comfortable reaching out to mentors and forming valuable relationships which boost confidence and motivation!

They check in on the students weekly and send out surveys so that you can assess their performance and let them know what else you would like out of your experience!

All of our mentors are fully DBS-checked.


Will it be the same curriculum taught at school?

Our teachers have created an extensive curriculum for each year group they teach so we can ensure your child learns all the relevant content.

We can't guarantee that the content will be taught in the exact same order, but they have built these curricula based on their years of experience, so they will definitely cover what you need to know. Please note that if you are studying a different exam board than the course being taught, the topics may vary.


Why is this course better than one-to-one tuition?

It’s quite difficult to find the right tutors for your kids. Parents often have to decide between cheaper, but less experienced tutors or highly qualified ones that ask for thousands per subject. Here at MyEdSpace we do things differently:

  • Affordability: Our courses cost just £2-7 per hour, much less than the £60 per hour or more charged by private tutors, making quality education affordable for everyone.

  • Full Curriculum Coverage: Our courses cover the entire curriculum, following national standards. Contact us for more info!

  • Resources: We have a huge collection of assessment materials, exam papers, questions, recordings and workbooks. Even better, all these materials are created here at MyEdSpace by our expert teachers!

  • Exceptional Teachers: Our fully qualified teachers deliver engaging lessons that make complex concepts easy to understand and enjoyable.

  • Homework Marking: Unlike private tutors who may not always have the time to mark homework promptly, our system makes sure that homework is marked quickly and correctly, providing immediate feedback to students.

  • Personal Support: Our 1-1 mentoring offers consistent support via message from relatable mentors with A/A* at A Level in their subject, a feature that is not always available with private tutors.

  • Don't just take our word for it: We have over 1,500 5 star reviews to verify this for you: Trustpilot.

Contact us now to hear more about how our courses support your child!


What do MyEdSpace courses contain?

Our courses include engaging live online lessons twice per week and professionally designed resources created by former examiners:

  • Fully covers the entire syllabus.

  • Workbook and homework for every lesson.

  • Step-by-step video solutions to homework. Learn new tips and strategies from an experienced teacher.

  • See and practice questions in all topics, increasing experience and confidence.

  • Students enrolled in the Pro package also receive personalised mentor support.


What exam boards do the courses cover?

MyEdSpace is not affiliated with any exam boards, and our courses are largely designed to apply across boards.

Our Maths course works with all exam boards. Our Biology, Chemistry and Physics courses are designed for AQA (for Year 13 Biology and Chemistry we also run OCR courses), but there is a lot of overlap with other exam boards. Our English courses are designed to cover content and skills across all exam boards but are tailored towards AQA and will cover texts that apply specifically to AQA.

Pricing & Payment FAQs

Do you offer discounts for multiple courses or siblings?

Yes! We love to support families that want to learn with us together, so we offer a 20% discount for siblings, and we have great deals to make multiple courses more affordable. To find out more just contact us!


How does payment work?

We exclusively use Stripe for payment. It is an incredibly trustworthy and reliable payment method that is used globally by millions of companies such as Amazon, Google and Zoom. If you would like more information about Stripe, please see there website here: Stripe


Can I pay with child vouchers?

We don't currently take payment via child vouchers. Please contact the team to discuss options.


Can I pay weekly?

We offer monthly or annual payments. The yearly payment provides more value, while the monthly option offers more flexibility.

Get in touch with our team to find out more!

Lesson FAQs

How do the lessons work?

MyEdSpace lessons are delivered live via a YouTube livestream by our very experienced teachers, who really know how to engage students in the content. Any questions or comments can be put in the chat at any time, and they will always be answered by our teachers or our mentors moderating the lesson to ensure no questions are ever missed.

Lessons can also be re-watched via the same link at any time, for revision purposes so you never miss out on any content.


How can I be sure that each student gets enough attention?

Live chat questions are typically answered by either the teacher or the moderators in the live chat. We have found that each student on average sends 25 messages into the chat per lesson, creating an incredibly interactive atmosphere. Additionally, the pro package includes a 1-1 Personal Mentor who you can contact outside of lesson time, which is not available in the Standard package.

Both packages offer live lessons, lesson recordings, exam-style homework, video solutions, and access to the largest student community in the UK.


What if I can't attend a lesson?

This is not a problem. We record all our live lessons to ensure that the students never miss any content. We always recommend getting in touch with the mentor while watching a session back, too, if you'd like any extra support!


How many students are in a lesson?

We don't set a limit to the number of students. While this might seem unusual, having a larger group fosters a sense of community and promotes diversity of thought. The students motivate one another, making the learning experience more fun!

In our Pro courses, each student is also paired with a personal mentor so they have lesson support outside of lesson time. Your child can text their mentor if they're struggling with the course or their schoolwork and receive quick and helpful answers.

Referral FAQs

How does the referral scheme work?

  • For every successful referral, the referrer (person referring) earns a £100 voucher (usable at over 100 retailers like Amazon, Tesco, and John Lewis).

  • The referee (person being referred) gets a £50 discount on their course.


Can referees use instalment plans?

  • Yes! Referees can split payments into 3 instalments and still receive the £50 discount applied to their total price.

  • This referral offer is not eligible for monthly payments, or Summer School


When will I receive my voucher?

  • The voucher will be sent to the referrer 14 days after the referee completes their purchase.


Is there a limit to the number of referrals I can make?

  • No! You can refer as many friends as you like and earn rewards for every successful referral.


Do I need to be a MyEdSpace customer to refer?

  • Yes, the referral scheme is exclusive to MyEdSpace customers.

Still have questions? We're here to help

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Thank you!
We'll be in touch with you soon
Matilda Markou
Customer Experience Team Lead