MyEdSpace Subscription Terms and Conditions

Where to find information about us and our content and services

You can find everything you need to know about us, MyEdSpace Limited, a company registered in England and Wales under company number 13805946 and with a registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us” and “our”), and our content and services on our website or from our sales staff before you sign-up.

You must be 18 years old to agree to these terms

If you are under 18 years old, your parent or guardian will need to complete the sign-up process and agree to these terms.

We charge you when you set up your subscription to our services

Thereafter, we take payment at the intervals agreed with you during the sign-up process, which will either be monthly, annually or in other agreed instalments.

We pass on increases in VAT

If the rate of VAT changes during the course of your subscription, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of our content is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.

Your legal right to change your mind. You have a legal right to change your mind about your subscription and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

The deadline for changing your mind. If you change your mind about your subscription, you must let us know no later than 14 days after:

• the day you set up your subscription; if the course includes live classes

• the course start date; if the subscription was set up in advance

• the day you set up your subscription; if the course is pre-recorded and the content was not accessed, downloaded or streamed.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us. 

When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

You can end your subscription (find out how). We tell you when and how you can end your subscription during the order process and we confirm this information to you in writing after you’ve set up your subscription. 

If you have any questions, please contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We will charge you for your subscription even if you do not to the agreed work, such as any homework assigned by one of our mentors.

You have rights if there is something wrong with the content and services

Notify us. If you think there is something wrong with our content and services, you should contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us.

Your rights and remedies. We honour our legal duty to provide you with content and services that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that you have several options for resolving disputes with us.

We can change our content and services and these terms

Changes we can always make. We can always change our content and services:

• if you opt-out of receiving personalised content;

• to reflect changes in relevant laws and regulatory requirements;

• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't materially affect your use of our content and services; and

• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.

We can suspend supply (and you have rights if we do). We can suspend the supply of our content and services. We do this to:

• deal with technical problems or make minor technical changes;

• update our content to reflect changes in relevant laws and regulatory requirements; or

• make changes to our content.

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending our content and services, unless the problem is urgent or an emergency. If we suspend the content and services for longer than 7 days, we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 7 days you can contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us to end your subscription and we'll refund any sums you've paid in advance for your subscription.

We can withdraw our content and services

We can stop providing our content and services at any time. We let you know at least 14 days in advance, and we refund any sums you've paid in advance for your subscription.

We can end your subscription

We can end your subscription and claim any compensation due to us if: 

• you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due; or

• otherwise breach these terms and conditions or our Website Terms of Use.

We don't compensate you for all losses caused by us or our content and services. We're responsible for losses you suffer caused by us breaking this agreement unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control.

• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is excluded as our services and content are for personal use only.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

• fraud or fraudulent misrepresentation;

• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about content and services. We exclude all implied terms to the extent permitted by law.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Notice:  https://myedspace.co.uk/privacy-notice.

You have several options for resolving disputes with us

Our Customer Service Team. Found at https://myedspace.co.uk/contact-us, they  will do their best to resolve any problems you have with us or our content and services. Alternatively you can address any issues to [email protected] 

You can go to court. These terms are governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to this subscription

We can transfer your subscription, so that a different organisation is responsible for supplying your content and services. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your subscription to someone else if we agree to this.

Nobody else has any rights under this subscription. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.