MyEdSpace Subscription Terms and Conditions

By clicking “I accept,” or by downloading, installing, or otherwise accessing or using the service, you agree that you have read and understood, and, as a condition to your use of the service, you agree to be bound by the following terms and conditions, including MyEdSpace’s privacy notice (together, these “terms”). If you are not eligible, or do not agree to these terms, then you do not have our permission to use the service. Your use of the service, and MyEdSpace’s provision of the service to you, constitutes an agreement by MyEdSpace and by you to be bound by these terms.


Where to find information about us and our content and services

You can find everything you need to know about us, MyEdSpace Limited, a company registered in England and Wales under company number 13805946 and with a registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“MyEdSpace”, “we”, “us” and “our”), and our content and services on our website or from our sales staff before you sign-up.

You must be 18 years old to agree to these terms

If you are under 18 years old, your parent or guardian will need to complete the sign-up process and agree to these terms. That agreement also constitutes the parental consent we rely on to use the student's personal data, as described in our Privacy Notice and Children's Privacy Notice.

Your subscription and access period

Your subscription gives you access to the Service for the access period you select at sign-up (your "Subscription Period"). There are two access types:

(a) Annual access (Academic Year). We sell this access type as "Annual" access. Your Subscription Period is an Academic Year, defined as the period from the published course start date to the published course end date, as set out on our website at the time of sign-up. This is subject to any adjustments notified to you in accordance with the 'Changes to the academic year schedule' clause below. 

Your Subscription Period is the Academic Year current at the date of your purchase. Payment for Academic Year access may be made either in full at the time of purchase, or in instalments as agreed with you at sign-up. Where you pay in instalments, you are committing to access for the full Academic Year and all instalment payments due for that period remain payable unless you cancel within the cooling-off period described below. Academic Year access does not automatically renew; at the end of the Academic Year, a new subscription must be purchased to continue access.

(b) 28-day rolling access. Each Subscription Period consists of twenty-eight (28) consecutive days commencing on the date of your initial purchase, most recent renewal, or when the content will become available to you (in case bought before the academic year starts). Unless you cancel before the end of your then-current Subscription Period, your subscription will automatically renew for a further 28-day Subscription Period at the then-current price. You will be billed every 28 days. A Subscription Period is not coterminous with a calendar month; you acknowledge that you may be billed up to thirteen (13) times in any given calendar year.

We pass on increases in VAT

If the rate of VAT changes during the course of your subscription, we adjust the rate of VAT that you pay. For 28-day rolling subscribers, the new rate will apply from the next renewal. For Annual (Academic Year) subscribers who have already paid in full, no adjustment will be made for the current Academic Year; the new rate will apply on the next purchase. For Annual (Academic Year) subscribers paying in instalments, the new rate will apply to instalments falling due after the change takes effect.

We can change our prices

We may change our subscription prices at any time. If we increase the price of your subscription, we will notify you by email at least 14 days before the change takes effect. For 28-day rolling subscribers, the new price will apply from your next renewal after the notice period. For Annual (Academic Year) subscribers, any price increase will apply only to the next Academic Year; the price for your current Academic Year will not change.

We're not responsible for delays outside our control

If our supply of our content is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.

Your legal right to change your mind. 

For users based in the UK and EU, you have a legal right to change your mind and receive a refund, subject to the conditions below. This right applies to both 28-day and Annual (Academic Year) subscriptions.

The deadline for changing your mind. You must notify us no later than 14 days after:

• the day you set up your subscription, if the Service includes live classes;

• the published course start date, if your subscription was set up before the course started; or

• the day you set up your subscription, if the Service is pre-recorded content that you have not yet accessed, downloaded, or streamed.

How to let us know. Contact our Customer Service Team at https://myedspace.co.uk/contact-us.

Refunds. If you qualify, we will refund you within 14 days of receiving your request, using the same payment method. We do not charge a fee for the refund. The following applies depending on your access type:

• 28-day access: you will receive a full refund of your most recent payment.

• Annual (Academic Year) access, paid upfront: you will receive a full refund.

• Annual (Academic Year) access, instalments: all future instalment obligations are cancelled and any amounts already paid are refunded in full.

Cancelling after the cooling-off period. If you cancel outside the cooling-off period:

• 28-day access: your cancellation takes effect at the end of your current 28-day Subscription Period. You will not be charged for the next period. No refund is given for any unused days in the current period.

• Annual (Academic Year) access, paid upfront: your access continues to the end of the Academic Year. No refund is given for the unused portion of the Academic Year.

• Annual (Academic Year) access, instalments: your access continues to the end of the Academic Year and all remaining instalment payments for that Academic Year remain due and payable. Cancellation after the cooling-off period does not cancel outstanding instalment obligations.

How to cancel. You can cancel at any time through your account settings or by contacting our Customer Service Team at https://myedspace.co.uk/contact-us. We will confirm your cancellation in writing.

These terms do not apply to any trial offers that we run; including but not limited to the ‘£10 for 10 days’ offer. If you are unsure whether the particular trial you are interested in is eligible for a refund, you should contact Customer Service on [email protected].

If you have any questions, please contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We will charge you for your subscription even if you do not do the agreed work, such as any homework assigned by one of our mentors.

You have rights if there is something wrong with the content and services

Notify us. If you think there is something wrong with our content and services, you should contact our Customer Service Team using details found at https://myedspace.co.uk/contact-us.

Your rights and remedies. We honour our legal duty to provide you with content and services that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that you have several options for resolving disputes with us.

The following summary applies to customers based in the United Kingdom and European Union.

We can change our content and services and these terms

Changes we can always make. We can always change our content and services:

• to reflect changes in relevant laws and regulatory requirements;

• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't materially affect your use of our content and services; and

• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.

Changes to the academic year schedule

If we make a material change to the published start or end dates of the Academic Year after you have purchased Annual (Academic Year) access, we will notify you as soon as reasonably practicable. Minor adjustments of seven days or fewer do not give rise to a cancellation or refund right. For changes of more than seven days, you may contact our Customer Service Team at https://myedspace.co.uk/contact-us to cancel and receive a pro-rata refund for the unused portion of your access.

We can suspend supply (and you have rights if we do). We can suspend the supply of our content and services. We do this to:

• deal with technical problems or make minor technical changes;

• update our content to reflect changes in relevant laws and regulatory requirements; or

• make changes to our content.

We let you know, may adjust the price and may allow you to terminate. 

We will contact you in advance to tell you we're suspending our content and services, unless the problem is urgent or an emergency. If we suspend the Service for longer than 7 days, we will credit you for the period of suspension. The credit is calculated as follows:

• 28-day access: on a pro-rata daily basis by reference to the number of days within your Subscription Period during which the Service was suspended.

• Annual (Academic Year) access: on a pro-rata daily basis by reference to the number of days remaining in the Academic Year at the point suspension began.

If we suspend supply, or tell you we are going to suspend supply, for more than 7 days, you may contact our Customer Service Team at https://myedspace.co.uk/contact-us to end your subscription. If you do so, we will refund:

• 28-day access: any prepaid amount for the remainder of your current Subscription Period.

• Annual (Academic Year) access, paid upfront: a pro-rata amount for the unused portion of the Academic Year from the date of your cancellation request.

• Annual (Academic Year) access, instalments: all future instalment obligations are cancelled and any overpayment for the current period is refunded.

We can withdraw our content and services

We can stop providing our content and services at any time. We will give you at least 14 days' written notice. On withdrawal we will refund:

• 28-day access: any prepaid amount for the remainder of your current Subscription Period.

• Annual (Academic Year) access, paid upfront: a pro-rata amount calculated on a daily basis for the unused portion of the Academic Year from the withdrawal date.

• Annual (Academic Year) access, instalments: all future instalment obligations are cancelled and any overpayment for the period up to the withdrawal date is refunded.

We can end your subscription

We can end your subscription and claim any compensation due to us if:

• you do not make any payment to us when it is due and you still do not make payment within 3 days of our reminding you that payment is due; or

• you otherwise breach these terms and conditions, our Website Terms of Use, or our Code of Conduct (https://myedspace.co.uk/codeofconduct).

Breaches of our Code of Conduct are normally handled under the graduated approach set out in the Code of Conduct itself. Where we end your subscription because of a serious breach of our Code of Conduct, such as behaviour that puts the safety of any person at risk, no refund will be given for any unused portion of your Subscription Period, whether you are on 28-day or Annual (Academic Year) access.

We don't compensate you for all losses caused by us or our content and services. We're responsible for losses you suffer caused by us breaking this agreement unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control.

• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is excluded as our services and content are for personal use only.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

• fraud or fraudulent misrepresentation;

• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about content and services. We exclude all implied terms to the extent permitted by law.

We can be used as part of elective home education (EHE). We are unable to be the sole provider of EHE for children of compulsory school age, as we are not a registered exam centre and do not offer all academic subjects.
MES is not currently a registered provider of EOTAS with any local authority and therefore cannot be named by parents as part of an EOTAS package.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice:  https://myedspace.co.uk/privacy-notice.

You have several options for resolving disputes with us

Our Customer Service Team. Found at https://myedspace.co.uk/contact-us, they  will do their best to resolve any problems you have with us or our content and services. Alternatively you can address any issues to [email protected] 

You can go to court. These terms are governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to this subscription

We may assign, novate, or otherwise transfer our rights and obligations under these terms, in whole or in part, to any member of our corporate group, including any wholly owned subsidiary, parent company, or successor entity, without your prior consent.

We will notify you in writing at least 30 days before any such transfer takes effect. Following any such transfer: (a) the transferee entity will assume all rights and obligations under these terms; (b) these terms will continue in full force and effect; and (c) your subscription, access rights, and any prepaid amounts will be unaffected.

If you are a consumer based in the UK or EU, the transfer will not reduce any statutory rights you have under applicable law, and you may cancel your subscription without penalty if you do not wish to continue with the transferee entity, provided you notify us within 14 days of receiving notice of the transfer.

You can only transfer your subscription to someone else if we agree to this.

Nobody else has any rights under this subscription. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.